Delegasi Penjawat Awam Kanan ASEAN dari 10 negara anggota ASEAN ke Pusat Inovasi Penyelesaian Pelanggan (CSIC) Huawei Malaysia

Assalamualaikum. Hai! 

Bila baca artikel ni, baru aku tahu Jabatan kat negara kita ni ada buat macam-macam inisiatif yang selari dengan perkembangan teknologi. Salah satunya Jabatan Perkhidmatan Awam (JPA) yang telah buat satu program yang dinamakan Program Pembangunan Kompetensi Kerajaan Digital (DGCD). 

Kalau korang nak tahu, Program DGCD ni adalah inisiatif kerajaan Malaysia di bawah Pelan Kerja ACCSM untuk meningkatkan keberkesanan penyampaian perkhidmatan dan kesediaan masa depan sektor awam di rantau Asia.

Baru-baru ni, JPA telah membawa 31 orang delegasi penjawat awam kanan ASEAN dari 10 negara anggota ASEAN ke Pusat Inovasi Penyelesaian Pelanggan (CSIC) Huawei Malaysia. 

Jom baca lebih lanjut tentang lawatan yang telah dilaksanakan dalam press release di bawah. 

SENIOR CIVIL SERVICE OFFICIALS FROM 10 ASEAN COUNTRIES VISIT HUAWEI MALAYSIA’S CSIC AS PART OF PROGRAMME TO ENHANCE PUBLIC SERVICE DELIVERY EFFECTIVENESS

Visit was part of Digital Government Competency Development Programme 2023

 

Senior Civil Service Officials From 10 Asean Countries Visit Huawei Malaysia’s Csic As Part Of Programme To Enhance Public Service Delivery Effectiveness

[KUALA LUMPUR, 11 JULY 2023]: The Public Service Department (JPA) organised a visit to Huawei Malaysia’s Customer Solution Innovation Center (CSIC) recently for a delegation of senior civil servants from ASEAN as part of its Digital Government Competency Development Programme (DGCD).

 

The visit, which is part of JPA’s continuous commitment to the ASEAN Cooperation on Civil Service Matters (ACCSM) Work Plan 2021 – 2025, was attended by a delegation of 31 senior civil servants from ASEAN's 10 member nations.

 

Public Service Department (JPA) Research, Planning & Policy Division Deputy Director Dr Azrul Anaz said that the DGCD programme is an initiative by Malaysia under the ACCSM Work Plan to enhance service delivery effectiveness and future-readiness of the public sector in the region.

 

“As the world is moving towards digitalisation, it is vital to ensure that the public sector workforce is equipped with the right digital skillsets,” said Dr Azrul Anaz.

Huawei Malaysia’s Vice President of Human Resources Mr Choh Yau Meng, in his closing speech, said: “A culture of continuous learning and collaboration will be critical in building a workforce that is adaptable, innovative, and capable of driving the digital transformation agenda in the public sector. This is where public-private partnerships come into play to bring about win-win solutions,” he said.

 

He also emphasised the importance of talent development to nurture the next generation that will steer the digital ecosystem for Malaysia, highlighting several initiatives spearheaded by Huawei such as the Huawei ICT Academies, the Seeds for Future programme, as well as the Huawei ASEAN Academy.

“Huawei has committed to nurturing 50,000 Malaysian talents over a period of five years, beginning 2020, across various businesses and technology sectors and we are set to achieve that target with 33,000 talents trained currently,” said Choh.

 

In addition to officials from the home country of Malaysia, the delegation comprised senior civil service officials from Thailand, Timor-Leste, Philippines, Indonesia, Myanmar, Lao People's Democratic Republic, Viet Nam and Singapore who are involved in developing national initiatives to achieve digital government competencies in their respective countries. Also among the delegate contingent were ASEAN Secretariat representatives.

 

Speakers who were part of JPA’s Digital Government Competency Development 2023 programme included thought leaders from MyDIGITAL Corporation, the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), the Malaysia Digital Economy Corporation and the National Institute of Public Administration (INTAN).

 

JPA’s Digital Government Competency Development 2023 is aimed at enhancing the delivery effectiveness and future-readiness of the public sector, sharing insights and best practices on digital government competency, identifying and adapting approaches relevant to member countries to develop the digital competency of civil servants, and to propagate initiatives tailored to member country needs based on practical advice from digital government experts.